Privacy Policy

First Education & Technology Group Pty. Ltd. ("First Education" or "MarsLadder") is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

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We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

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A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au'

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What is Personal Information and Why Do We Collect It?

Personal Information is information or an opinion that identifies an individual. We minimize the amount of personal information collected. We do not collect names or phone numbers, only email addresses for registration, verification, and communication purposes.
All passwords are encrypted and cannot be seen by website administrators or third parties.
We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time or request your data to be deleted by contacting us in writing at help@marsladder.com.au.
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
We do not collect or store any sensitive information.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

What We Will Do With Your Information

The information collected from Registrants, customers or prospective customers may be used for the following purposes
· To provide access to our products and services;
· To manage prospective purchases, purchased subscriptions and payments including to provide quotes or offers for, and updates about, our products and services;
· To send a confirmation notice to the Registrant of the registration; to administer and manage accounts, including password resetting, responding to questions raised by Registrants, to contact the Registrant about any problems with the Registrant's account or conduct on the Site;
· To send out a MarsLadder newsletter or emails about the Site including information about current events, changes, improvements, upgrades, new product development and rules of the Site;
· To publish the names of winners and high performers on the Site or in the MarsLadder newsletter and to provide results data for each Registrant or school class;
· To send prizes or certificates for participation and performance on the Site;
· For administrative, planning, product or service development, staff training, quality control and research purposes relating to our products and services;
· For marketing purposes, but only where we have express or implied consent to contact someone or we are otherwise permitted by law to do so. Registrants may also opt out at any time by following the specific opt out instructions within the communications that we send.

What We Will Not Do With Your Personal Information

First Education & Technology Group Pty. Ltd. will keep your personal information confidential and not sell or disclose your information to advertisers or any external third parties, unless:
· We believe, in good faith, that we are required to share your information with a third party such as a regulator or court in order to comply with law, regulation, legal process, court order or subpoena;
· To enforce our Terms & Conditions or the terms of the license granted to access and use the Site;
· The disclosure is to a third party that acts on our behalf, powers certain aspects of our Sites or processes data on our behalf, such as a distributor of our products and services, the licensor or owner of a product or resource that we distribute, or to a contracted service provider;
· In connection with any transaction involving our companies or assets, where another party acquires ownership or operation of the Site, in which case that successor organization will be subject to the obligations in this Privacy Policy and any contractual representations we have entered into; or

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· To protect the safety and security of our Registrants and our Site.
· If third parties act on our behalf, we require them to hold, use and disclose your personal information in accordance with this Privacy Policy, applicable privacy obligations and our contractual obligations

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· Generally we will only use your information within MarsLadder, however, sometimes we provide data on results to government education departments, peak bodies managing or representing schools, or schools themselves, especially in the case of School Customers, who use the features of our products (such as performance reporting tools) for educational/teaching purposes. We will require these third parties to comply strictly with our instructions, use the information only for legitimate educational interests and not for any commercial purposes

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· We do not sell data to advertisers (whether personal, anonymous or aggregated). We do not use data to engage in targeted advertising to children and we do not create or build personal profiles of students other than for the purpose of supporting authorized educational/school purposes or as otherwise specifically authorized by a parent/student or school/educational institution customer.

What Cookies Do We Use?

We use the following cookies:
· Essential Website Cookies. These are cookies that are required for the operation of our Website, Services and the use of their features. The information collected relates to the operation of our Website and Services (e.g. website scripting language and security tokens) and enables us to provide you with the service you have requested. In most cases these are session cookies and are deleted when you close your browser. Some may persist for up to 48 hrs to improve the experience for users that log back into the Services within a short period of logging out.

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· Analytical/Performance Cookies. These cookies collect information on how users use our Website, for example which pages you visit most often, whether you receive any error messages and how you arrived at our website. Information collected by these cookies is used to improve your use of our Website and Services. These cookies expire after a period of inactivity.

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· Functionality Cookies. These cookies are used to enhance the functionality of our Websites and Services, to improve your user experience and to make your visits more tailored and enjoyable, by remembering the choices you have made when interacting with our websites and online products. In most cases these cookies are persistent cookies and remain stored, in order to recall your preferences, until you clear your cache.

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· Advertising Cookies. These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests. In most cases these cookies expire within 90 days.

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Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.

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When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.
Login information is managed by Amazon's AWS Cognito service, which ensures data security.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions, such as any data we are obliged to keep for administrative, legal, or security purposes. If you wish to access your Personal Information, please contact us in writing.

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First Education & Technology Group Pty. Ltd. ("First Education" or "MarsLadder") will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

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To protect your Personal Information, we may require identification from you before releasing the requested information.

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Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at: help@marsladder.com.au

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